Our policy for custom and ready to ship gifts.

<h2>Custom orders</h2><p>Because custom gifts are made-to-order, we accept returns or replacements only for production defects, damage during shipping, or if the final product does not match the approved design.</p><h3>Ready to ship items</h3><p>Ready to ship products can be returned within 14 days of delivery in unused condition and original packaging.</p><h3>Refund timing</h3><p>Approved refunds are processed within 5-10 business days after we receive the returned item.</p><h3>Need help?</h3><p>Contact our support team at <a href="mailto:hello@avantlush.com">hello@avantlush.com</a> with your order number and photos if needed.</p>